How-To
New to genXstay? These guides walk through the exact clicks — with videos where it helps.
How do I add/onboard a guest?
Onboard a new tenant to a room or bed, from reservation to activation.
How do I override a guest's rent or deposit?
Give one guest a rate that's different from the room's default pricing.
How do I give a discount when marking rent as paid?
Apply a one-time discount for a specific month without changing the guest's ongoing rate.
How do I let a guest fill in their own details with a QR code?
Generate a scan-to-apply QR code so a prospective guest fills their own form instead of you typing it.
How do I onboard many guests at once from a spreadsheet?
Upload a filled-in template to onboard a batch of guests in one go, instead of one form per guest.
How do I reserve a bed for a guest who hasn't moved in yet?
Hold a bed against an advance payment before the guest actually moves in.
What do the different guest statuses (Active, Notice period, Reserved, Moved out) mean?
What each guest status means, how a guest enters and leaves it, and what changes while they're in it.
How do I track and resolve maintenance tickets?
Log repair/maintenance issues, assign them, and move them through to resolved — across all your properties.
How do I approve meal-skip requests and see which guests are away?
Review guests' requests to skip meals, and see who's on vacation, across your properties.
How do I track move-in paperwork across all my guests?
See, at a glance, which reserved or recently-active guests still have move-in paperwork pending.
How do I find which guest a vehicle belongs to?
Search parked bikes/cars by registration number or guest name, across all your properties.
How do I bill a guest for electricity, damage, or other one-off charges?
Charge individual beds — or a whole floor, room, or property — for costs beyond rent.
How do I notify all guests about a maintenance shutdown or service disruption?
Post a time-boxed announcement that every current guest at a property sees in their portal.
How do I add staff or vendor contacts guests can call directly?
Build a directory of security, plumbers, electricians, and other contacts guests can tap to call.
How do I add a co-owner to my property?
Invite another owner account to share a property — with an accept and an admin approval step.
How do I transfer a property to another owner?
Hand off one property — or all of them — to another genXstay owner account.
What are the Pro features, and do I have to pay for them right now?
Some sidebar menus — Reports, Operations, Staff & Delegates, Insights — are Pro features, free during early access. Here's how long that lasts and how to keep it.
Do I get charged for using the app itself — rooms, beds, guests?
Using genXstay to run your properties is free for early users. If that ever changes, you'll be told in advance.
What features are coming soon — online payments, autopay, property documents?
Online rent payments, tenant autopay, and property document storage are on the roadmap but not usable yet.
How do I add a property?
Set up your first PG, hostel, or rental home in a guided step-by-step wizard.
How do I set up rooms and beds?
Configure room types, sharing, and per-bed pricing.
How do I set up sharing types (and what should I name them)?
Define your room tiers and pricing — and name them so you can tell them apart at a glance.
How do I add floors to my property?
Floors appear automatically as you add rooms — there's no separate 'add floor' step.
How do I add rooms, including in bulk?
Add rooms one at a time, or upload a whole property's worth from a spreadsheet.
How do I set up WiFi details?
Set one property-wide network, then override it per floor or per room where it differs.
How do I set house rules and the notice period?
Publish the rules guests see in their portal, plus your vacate-notice policy.
How do I set up the weekly food menu?
Publish a Mon–Sun menu with meal timings, and control whether guests can see it.