Terms of Service

genXstay is used by three kinds of accounts, and these Terms apply to all of them:

• Property owners, and any manager or delegate staff they authorize, who use genXstay to manage properties, rooms/beds, guests, rent, deposits, expenses, and related operations.
• Guests/tenants of a property managed on genXstay, who use the guest portal to view their tenancy, dues, receipts, and raise requests.
• Prospective guests who browse public property listings or submit a self-service intake form via a QR code shared by an owner, without creating an account.

You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for all activity under your account, including actions taken by staff (managers/delegates) an owner has invited. Owner accounts require email verification and are subject to review and approval before full access is granted; we may decline or revoke approval at our discretion, including where information provided appears false or where a property does not meet our acceptable-use standards.

You must be legally capable of entering into a binding contract under Indian law to create an account.

genXstay is a record-keeping and operations tool: it helps owners track properties, rooms and beds, guest tenancies, rent and deposit ledgers, other charges, expenses, maintenance, and staff access, and helps guests view their own tenancy and dues.

genXstay is not a party to the tenancy between an owner and a guest, does not itself collect or hold rent, deposits, or other charges on an owner's behalf (owners collect payments directly — UPI, cash, bank transfer, etc. — and record them in the app), and does not guarantee the accuracy of any listing, rate, availability, or representation an owner enters into the system. Disputes about rent, deposits, property condition, or the tenancy itself are between the owner and the guest; genXstay is not responsible for resolving them, though records kept in the app may help.

Owner accounts are billed on a subscription plan (including a free tier and a trial period on new accounts) based on the number of properties and beds/units in use, as described on the pricing page and your account's billing settings. Paid plans are billed and processed through Razorpay. Fees, once charged, are generally non-refundable except where required by law or expressly stated at the time of purchase (for example, promotional credits or a documented billing error).

If a subscription lapses or exceeds plan limits, we may restrict the ability to add new properties or guests until a plan is chosen or upgraded; existing data and guest-facing functionality (rent collection records, receipts) are not deleted for this reason alone.

A separate, optional prepaid AI-credit wallet is available for AI-assisted receipt scanning. Credits are debited when a scan is performed, regardless of whether the resulting draft is saved, and purchased credits are non-refundable once consumed.

To reduce fraud and verify legitimate property ownership, owners may be asked to submit PAN and related documents for verification, processed automatically via our verification partner (Setu) where configured, or reviewed manually by our team. We may suspend or limit an account that fails verification or submits false documentation.

An owner may choose to publish a property to genXstay's public search so prospective guests can browse vacant beds/units, and may generate a time-limited QR code letting a prospective guest submit their own details for review before being onboarded as a guest. Owners are solely responsible for the accuracy of published listing information (rent, availability, photos, rules, contact details).

You agree not to:

• Use the platform for any unlawful purpose, or to store or transmit content you don't have the right to.
• Attempt to access another account, property, or organization's data without authorization.
• Probe, scan, or test the platform's security, or attempt to bypass rate limits, authentication, or access controls.
• Upload malicious files or content disguised as another file type.
• Use guest or owner personal data obtained through the platform for purposes unrelated to the tenancy it concerns.
• Resell, sublicense, or provide third-party access to the platform without our written consent.

We may suspend or terminate accounts that violate this section, with or without notice depending on severity.

As between you and genXstay, an owner retains ownership of the property, tenancy, and financial data they enter or that is entered on their behalf. We act as a processor of that data to provide the service. If a guest is removed in error, a snapshot of their record is retained internally for a period to allow recovery, as described in our Privacy Policy.

genXstay is provided "as is" and "as available." We do not warrant that the service will be uninterrupted, error-free, or that every calculation (rent, proration, GST, AI-extracted data) will be free of defect, though we take reasonable care in how these are computed. Rent, deposit, and expense figures are only as accurate as the data entered by owners and guests.

To the maximum extent permitted by law, genXstay and genXarc will not be liable for indirect, incidental, or consequential damages arising from use of the platform, including disputes between an owner and a guest, loss of data, or loss of business, and our aggregate liability for any claim will not exceed the subscription fees paid by the affected owner account in the three months preceding the claim.

You may stop using genXstay at any time. We may suspend or terminate an account for breach of these Terms, non-payment, suspected fraud, or as required by law. On termination, access is revoked; certain records may be retained as described in our Privacy Policy or as required for legal/regulatory purposes.

We may update these Terms from time to time. Material changes will be reflected by updating the effective date above, and where reasonably practical, we'll notify account holders by email. Continued use of genXstay after a change takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the use of genXstay will be subject to the exclusive jurisdiction of the courts at the location of our registered office.

Questions about these Terms can be sent to support@genxarc.com.