Question 1

What's the difference between an Owner and a Guest/tenant account?

Accepted Answer

An Owner account is for the person or team managing a rental property — adding rooms/beds, tracking rent and deposits, and handling maintenance. A Guest/tenant account is for someone renting a bed or unit, and gives you a simple view of your stay, dues, and receipts. You choose which one you are when you sign up.

Question 2

Can a guest apply without creating an account first?

Accepted Answer

Yes. If a property owner shares a QR code or application link with you, you can submit your details directly — no sign-up or login required. The owner reviews your application and onboards you as a guest once approved.

Question 3

Can I switch from a Guest account to an Owner account, or vice versa?

Accepted Answer

Each account is tied to one role. If you need the other kind of access, create a separate account with a different email address.

Question 4

What happens after I sign up as an owner?

Accepted Answer

After signing up, you'll complete identity (KYC) verification, then add your first property through a short guided setup — basic details, address, amenities, photos, and a final review. Once your property is published, you can start adding rooms and beds and inviting or onboarding guests.

Question 5

What is KYC verification and is it mandatory?

Accepted Answer

KYC (identity) verification confirms who you are before you can fully use the platform, to keep listings trustworthy. It's reviewed automatically in most cases, or manually by our team if needed, and you can track its status — not submitted, pending, verified, or rejected — from your account settings.

Question 6

How long does onboarding take?

Accepted Answer

Signing up and adding your first property typically takes a few minutes. KYC verification is usually quick, though manual review can take longer in some cases.

Question 7

How do I contact support?

Accepted Answer

Email us at support@genxarc.com and we'll get back to you.

Contact & FAQ

Owner vs. Guest accounts

Getting started as an owner

Getting help

Still have questions?